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Corrections and updates
When you spot a bonus figure, payout term or game feature that no longer matches what the operator currently advertises, send the discrepancy to this page. The editorial team verifies reported changes against the operator’s own published terms and corrects the relevant review without undue delay. Outdated details that come through this channel are treated as priority items, and each submission is checked before any revision is published.
Reports that include the page or section where the error appears, plus the correct information as shown on the operator’s site, move through verification faster. The team cannot act on anonymous tips that lack a specific location or a source for the corrected detail.
What the editorial team handles
Questions about how a review was researched, why a particular rating was assigned, or whether a stated condition reflects the operator’s current terms belong here. The team also answers requests for clarification about the methodology behind game RTP figures, wagering calculations and withdrawal classifications shown in the reviews.
Anything that concerns the operation of your own account — a rejected deposit, a delayed cashout, a bonus that did not credit, or a verification document that was declined — falls outside the editorial remit. The review site has no access to player accounts, transaction records or the operator’s internal systems, and no employee of this site can alter, expedite or investigate those matters on your behalf.
Account and money matters go to the operator
Deposit failures, withdrawal delays, wagering disputes and identity checks are all governed by the operator’s own terms and processed through its support channels. Only the operator holds the records needed to trace a payment or review a bonus condition, so directing those questions anywhere else adds a step without adding authority. Contacting the review site about such issues does not start a resolution process and does not create any obligation on the operator’s part.
For the same reason, requests to mediate between a player and the operator, or to forward complaints about account handling, are not accepted. The editorial team’s role ends at reporting what the operator states and correcting that reporting when it proves inaccurate.
Before you send a query
Check whether the operator’s own help centre or terms page already answers the question. If the matter involves money, your account or a live bonus, that is the correct destination. If the matter concerns the accuracy or fairness of what this site has published about Lucky dreams, this contact page is the right place. The team responds to every relevant submission, but does not guarantee a specific turnaround time.